Return and Exchange

In-store Purchase

Dear customers, the following policies are applied in Antica Persia rug shop regarding product exchange, credit and refunds: 

  1. No refund or exchange without any Antica Persia sales receipt.
  2. Product cannot be returned unless within the agreed negotiated time of purchase.
  3. Product to be returned must be undamaged and in the original condition at the time of purchase.
  4. For the hand-made Persian products, we exchange them with our other products for the same value for lifetime as long as they are kept in a good and clean condition. Cleaning fees will be applied.

 

Online Purchase

We completely understand that you might not like and enjoy the rug once you receive it. You are more than welcome to return the product within 4 business days of the delivery for exchange or full refund. However, the product must be at the same condition as you received it. Also, the customer is responsible for the return shipping fee.